Our customer service is reachable through the live chat function or via email: [email protected].
Monday to Friday from 10:00 – 21:00
Saturday to Sunday from 16:00 – 21:00
We value your privacy as it were our own. All purchases will be packed and sent discrete. The outer layer of the box will NOT show the actual product, advertisement or any brands. The sender is marked differently rather than Hismith.nl. In addition, we offer the possibility to pick up your product at a PostNL pick up location or a pick up machine. This will add flexibility to your order and prevent the package from being received by others.
HiSmith Erotic Trade bv
2382 NW Zoeterwoude
Visitors please contact us prior to your visit.
If you have a compliant about our products or our service, please contact us via the contact form or via email. You will receive a substantive response within 5 days after receipt of your compliant. If you do not agree with the solution or we cannot work it out together? If you are not satisfied with the handling of your compliant you can also submit it to the Home Shopping Dispute Commission (www.sgc.nl) or to this Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
We collect reviews through third parties. These are Kiyoh and Trusted Shops. For more information about this we refer you to the relevant websites
All prices are including VAT